• Improve Patient Satisfaction
• Improve HCAHPS Scores
• Standardize Discharge Instructions
• Reduce Readmissions
TVC's HomeWorks® Kits. Given to patients upon discharge, HomeWork® Kits contain videos and full-color brochures that help extend your "critical path" into the home. They answer questions about home safety, medication, nutrition, wound care and rehabilitation. The videos provide an interactive source of information that actually assists the patient in the rehabilitation process, all of which weighs on the hospital HCAHPS scores. They are available for the following programs:
• Joint Replacement (Hip, Knee and Shoulder)
• Spine Surgery
• Heart Surgery
Advantages of HomeWork Kits to improve HCAHPS scores:
• Foster independence
• Dramatically increase patient satisfaction
• Reduce costly home-care visits
• Reinforce and validate the instructions given in the hospital
• Reduce post-operative phone calls to your physicians and staff
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TVC Inc. partners with hospitals to improve and enhance their service line programs with all the elements needed to be successful, beside improving their HCAHPS scores. For more than 20 years, TVC has provided award-winning customized solutions that save time and money while building your reputation in the market for Joint, Spine, Heart Surgery, Customer Service and much more.
TVC can help your hospital become a Center for Excellence, and improve your HCAHPS scores. Our Best Practices are based on proven systems and techniques for more than 500 hospitals worldwide. Our goals are to help you:
• Improve outcomes to increase your HCAHPS scores
• Improve physician engagement with hospital and office efficiencies and more patients
• Increase patient volume through increased satisfaction and powerful word-of-mouth marketing
• Reduce hospital costs and improve its HCAHPS scores in the process
In addition to our stand-alone materials and customer service training, our JointVentures®, SpineVentures®, HeartSurgery and Congestion Heart Failure include a complete business plan, comprehensive hand-outs, patient guides, clinical pathways, web-based project management software, training and support as well as many other useful resources. Implementation support is also available, with tips on how to improve HCAHPS scores. Click here to get more information on TVC and its programs and products.
Steps to Success Patient GuideBooks are excellent tools for conveying necessary and helpful information to patients about pre and post surgery. Fully customizable, it includes standard information regarding surgery, treatments, procedures, exercises and at-home instructions. These guide books are a important step on improving your HCAHPS scores.
Patient Education Video Library present a series of videos that help to explain common conditions and treatments. Using those videos will:
• Ensure a consistent message to improve the informed consent process
• Significantly help educate and set patients expectations
• Increase efficiency for the physician in time spent educating patient
• HCAHPS can be improved by patient satisfaction
HCAHPS Score Are
Important and
TVC's HomeWork®
Kits
Can Improve It
