Who Is TVC?
TVC partners with hospitals to improve and enhance their service line programs with all the elements needed to be successful. For more than 15 years, TVC has provided award-winning customized solutions that save time and money while building your reputation in the market for Joint, Spine, Cardiovascular, Customer Service and much more.
TVC can help your hospital become a Center for Excellence. Our Best Practices are based on proven systems and techniques for more than 500 hospitals worldwide. Our goals are to help you:
- Improve outcomes
- Improve physician engagement with hospital and office efficiencies and more patients
- Increase patient volume through increased satisfaction and powerful word-of-mouth marketing
- Reduce hospital costs
"We put JointVentures into place and suddenly we had physician loyalty and they are not leaving." -- AVP Ortho/Neuro, Mount States Health Alliance (Johnson City TN)
"Since implementing JointVentures, we performed 100 more joint cases than the same period a year ago." -- Joint Program Manager (Bethesda MD)
"With Joint Ventures our ALOS is down 28% and costly staff turnover is now virtually non-existent." -- Program Coordinator, High Point Regional Health System (High Point NC)
Our Programs
In addition to our stand-alone materials and customer service training, our JointVentures, SpineVentures and Cardio&Vascular Connections includes a complete business plan, comprehensive hand-outs, patient guides, clinical pathways, web-based project management software, training and support as well as many other useful resources. Implementation support is also available.
TVC History
 TVC began developing service line programs and customized patient education collateral and videos for physician offices and hospitals in 1993. Dr. John B. Barrett, TVC's founder and a noted orthopedic leader, first introduced JointVentures (also known as JointCamp) which quickly became the premier orthopedic program in the country.
- JointVentures was selected as the Best Disease Management program by the University of Pennsylvania Health System and has been a case study in the Harvard Business School.
- TVC News summarizes the numerous favorable articles and awards both clinical and commercial written about our programs.
- JointHotel is the latest TVC venture, merging hospitality and healthcare into a unique program that includes our innovative Be Our Guest customer service training.
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TVC has an extensive client reference list you can contact, including physicians, hospital administrators, business development directors, nurses and others who have worked with TVC. In addition, potential clients can tour hospital facilities to see our programs in action in Testimonials.
Here is an overview of what TVC means to each hospital stakeholder:
CEO, CFO & Administration
- Increase revenue
- Enhance physician engagement
- Provide excellent quality of care
- Reduce hospital costs
- Improve patient satisfaction scores
- Enhances new physician and staff recruitment
Physician
- Increase volume and revenue
- Build loyalty
- Improve overall patient healthcare experience
- Enhance word-of-mouth marketing
- Improve outcomes and efficiencies
Marketing Department
- Turn-key service line marketing program
- Customized collateral both professional and cost-efficient
- Differentiate hospital service
- Brand ownership
Patient
- Improves quality of healthcare experience
- Generates word-of-mouth marketing
- Increases patient satisfaction scores
- Creates hospital loyalty
Current TVC Talk
Winter 2007 - 2008
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