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TVC Reference ListJohnson City Medical Center(JointVentures, SpineVentures) Largo Medical Center(JointVentures, SpineVentures) St. Francis Hospital(CardioVascular Connections) Battle Creek Health System(JointVentures, SpineVentures) Success StoriesHow TVC Has Helped Other Organizations"We needed to find a model that standardized care. We also wanted a template for patient are so that every patient, on any given day, would be treated with the same high standards and that staff could deliver flawless care that would exceed our patient’s expectations. That’s why we chose JointVentures. It had the components we were looking for.” "We implemented the JointVentures program and as a result, happy patients are telling friends and family about their great experience. Now people are asking their doctors to come to Park Ridge Hospital for their joint replacement surgery!" "The hospital has been using the TVC Presentation Partner DVD in community outreach seminars for three months now. During that time, our practice has seen 118 new patients as direct result of the seminars. Our doctors are extremely pleased with the hospital’s efforts to help grow the practice.” “These educational materials are a hit not only with our patients, but also with the physicians TVC program materials helped us get through the door and gain the attention not only of physicians and surgeons, but also the office managers and their staff.” “Since implementing TVC’s JointVentures® program, the total joint volume has increased. At the end of last fiscal year, we performed 482 total joint surgeries. This year we have performed 341 surgeries with five months to go!” “Since opening the Center, patient satisfaction is at 99% and 100% of our patients are now going home after surgery versus discharged to home health In the four months that the Center has been opened, we already at last year’s volume.” Satisfied Patient QuotesFollowing the implementation of JointVentures program, patients of a Joint Replacement Center were asked to briefly describe their experience and explain what the most memorable event was during their stay. “I had a really good experience. The staff was very attentive to my needs. I think I liked the group sessions best. There was a lot of motivation and encouragement there by not only the staff, but also by the other patients in the program. The food was also very good. My daughter is from Atlanta. The hospital there is not nearly as good as this one, so she has something by which to compare the two.” “Everything was great. I have tasted better coffee, but I didn’t come here for that. I am impressed with the staff and the program.” “This was far better than I expected. The hospital picked a great staff for the orthopaedic center. I loved the camaraderie. We learned a lot from one anther. The workbooks were excellent and the pre-operative classes were very good. I noticed that the staff on the night shift was very helpful with one another always offering to help. The staff was very respectful of my privacy; very civilized—they always knocked on my door and asked permission to enter. The dietary staff was very cheerful when they delivered my meals.” “This operation was much easier than I thought. The total commitment to the patients is unbelievable; totally patient-friendly. Staff was proactive to my needs. I would not hesitate to do this over if I needed it. An enjoyable experience for something that is considered not enjoyable.” “Nurses were very attentive. I like the private rooms. The TV channels are somewhat limited. It was really nice to have a group therapy opportunity. It is also nice to be able to wear my own comfortable clothing instead of a hospital gown. I would rate this on a scale 1 to 10… an 11.” |
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